We love all of our clients at Meraki Natural Hair, and we want to make sure everyone feels at home in our friendly Hair Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

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CANCELLATIONS

We have a 48 hour cancellation policy.

 

Due to the competitive nature of booking, we aren't able to fill your spot in the event you can no longer make it. If you need to cancel your appointment for any reason, cancel online up to 48 hours before your appointment to avoid a cancellation fee. If cancelled less than 48 hours before your appointment, your card will automatically be charged a 50% late cancellation fee.

LATENESS

NO SHOW

We like to provide privacy during your appointment, and the time to give your hair the customized care it needs and deserves.

 

Things come up, we get that. We just ask that you give us a call or text before your appointment, so the best solution for all can be made. We allow a 15 minute grace period after your appointment time, after which a $10 lateness fee will automatically be applied to your appointment total.

If more than 30 minutes late, with no call or text, your appointment will be marked "no-show", and you will be responsible for 100% of your appointment cost.

REFUNDS

If you’re unhappy with your style, possibly due to a flaw by us, please contact the salon within 24 hours of your appointment. You will be asked to return to the salon for visual assessment within 2 business days of your appointment, and may provide a one time complimentary adjustment within 5 business days of your appointment date if there is an error. We do not offer refunds on salon services.

PAYMENTS & DEPOSITS

We accept cash, and all major credit and debit cards. We do not accept checks. A card is required to reserve your appointment. Cards are only charged after completed appointment or in the case of a no show. Removing cards from profile is an automatic appointment denial and possible ban. Prices at Meraki Natural Hair Salon are based on the average time it takes to complete a specific service, and the products and skills needed to complete your service. Prices listed may change if additional time or preparation is needed to perform the service due to length or density of hair.

SERVICES & PRICING

Our aim is to provide each client with quality service and personal care. All services include shampoo, conditioning, and detangling. Hair is not included in extension/weave/ braid services at this time. If you need additional services, such as a trim, blow dry, or deep conditioning, please add these to your service as we may not have time to add during your appointment. If you have a special style not specified online, please email to ensure it's a style offered by Meraki Hair. Same day style changes are charged an extra $25 if time allows for it

ALLERGIES & ACCOMMODATIONS

We understand that sometimes unfortunate circumstances occur that are beyond our control. We will do our best to be understanding and accommodating. However, we will not tolerate anyone who does not comply with our policies. ​If you have any allergies or special accommodation requests, please contact us to make your requests known prior to your appointment to give us time to prepare.

GUESTS & FOOD

Due to limited space and for the comfort of all clients, please do not bring any children or additional guests. We provide complimentary snacks and refreshments for you to enjoy, and to help curb hunger. If you prefer/require your own snacks, please refrain from bringing strong smelling, or messy foods that would make servicing you difficult.

CONTACT 

ADDRESS

1133 East West Hwy

Suite #13

Silver Spring, MD 20910

OPENING HOURS

Tue - 10:00 - 8:00

Wed - 10:30 - 7:00

Thu - 10:00 - 8:00

Fri :10:00 - 7:30

CONTACT US

Sat - Mon :

CLOSED

(240) 331-6311

© 2023 by Meraki Natural Hair

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